What can we learn from Kinokuniya

This afternoon, I went to Kinokuniya, KLCC one of the largest book store in Malaysia. My mission was to get a few books in IT for my projects. I think if you had been visiting Kino, you would agree that the book store is not only one of the best book store in town but the best library available in Kuala Lumpur. The best place where you can find almost any subjects & knowledge in the world.

I went straight to IT section. For the first time, I wanted to know how much source of knowledge about IT in the store. I started counting the subject title on the rack - Multimedia, Application, Certification, Networking, Programming and Operating System. There were together 14 racks and each rack estimated about 500 books/rack. Therefore all together, I estimated about 7,000 books. Then, it proofed to me what I said earlier, Kino is one of the best place to source your knowledge.

To look in term of entrepreneur point of view. My first question was, why Kino can be one of the best book store not only in Malaysia but in the world? I found my books here, which I could not find in any stores in KL. What does it really mean? Is Kino knows exactly what the clients want?

I have a few favorite bookstores in town to get my books. But what really make me stick to Kino is the way they understand me, understand my needs and wants. They never disappointed me. That is why, I cannot keep myself away from Kino especially when others say no to my needs. And I believe, this is not only happen to me but to all of their loyal customers.

So, can I say, if we want to be great - we must always be great to our customers.

Who is an Entrepreneur?

Have you ever tried to answer the above simple question? It is a shot and simple question but the answer is not so straight forward. I know, you heard the same question over and over in your life - in business world or in your class room. We found so many answers in so many perspectives by so many people so call experts.

I personally very keen to know what is the best answer for the above question might be. Therefore I decided to do a research on Entrepreneur in my project dissertation for my MSc Project Management. The dissertation title - "Entrepreneurs in Project : Entrepreneurial Qualities in Managing a Successful Project"

What I had found that the definition of entrepreneur alone was so broad and had gone through so many evolutions. From very early defined by Richard Cantilon in 1725 to the latest definition by Harvard's Business School. The definition was sometime so confusing and not easy to understand. To cut the story short, I don't think it worth to discuss further in this blog.

Right here, I do not interested to listen to those "experts" who most of them were never do the real entrepreneurial works in their entire life - purely in lab! I really want to listen from all of you who are really genuine entrepreneurs.

If you think you are an entrepreneur, tell us who you really are? It can be in simple and plain answers but we know you are the real entrepreneurs!